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  • Exam Name: Salesforce Certified B2B Solution Architect Exam (WI23)
  • Last Update: 31-Jan-2023
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B2B-Solution-Architect Questions and Answers

Question # 1

Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.

The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.

What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?

Choose 2 answers

A.

Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?

B.

Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

C.

Do partners need to do complex configurations or create their special pricing?

D.

What do we need to invest in order to build the channel and where does that investment come from?

Question # 2

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.

• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.

• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.

• Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.

Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A.

Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

B.

B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C.

Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D.

Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Question # 3

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.

Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?

Choose 2 answers

A.

Completely unify all the channel strategies under the acquiring company's brand and strategy.

B.

Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.

C.

Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.

D.

Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel.

Question # 4

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.

Which three options should a Solution Architect recommend to meet the requirements defined above?

Choose 3 answers

A.

CTI adaptor with Omni-Channel integration

B.

Customer Community with ability to create a new support Case

C.

Experience Cloud, web-to-case, and a CTI integration

D.

Omni-Channel with defined presence, routing configurations, and Service Channels

E.

Customer Community with Live Agent

Question # 5

Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In its first Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of … to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.

As part of its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One of the mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.

Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?

Choose 2 answers

A.

Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.

B.

Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.

C.

Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.

D.

Implement an external master Pricing database that can be carted by both ecommerce and CPQ.

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B2B-Solution-Architect Testimonials

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