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- Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
- Last Update: 15-Sep-2024
- Questions and Answers: 239
- Single Choice: 144 Q&A's
- Multiple Choice: 93 Q&A's
- Hotspot: 2 Q&A's
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ServiceNow CIS-CSM Exam Dumps FAQs
The Certified Implementation Specialist - Customer Service Management (CIS-CSM) is a ServiceNow certification that validates your knowledge and skills in implementing and configuring ServiceNow's Customer Service Management (CSM) platform.
There are no formal prerequisites to take the CIS-CSM exam. However, ServiceNow recommends that candidates have experience working with IT service management concepts and ideally, some experience with the ServiceNow platform.
The CIS-CSM exam covers a wide range of CSM functionalities and best practices, including:
- Engagement Methodology and Project Planning
- Customer Service Management System Setup and Configuration
- Customer Service Management Integration
- CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics
The CIS-CSM exam is a computer-based test consisting of multiple-choice questions. The exact number of questions and time limit may vary slightly, but it typically consists of around 240 questions with a time limit of 3 hours.
The cost of the CIS-CSM exam varies depending on your method of exam delivery and any applicable discounts. You can find the most current pricing information on the ServiceNow crack4sure.
The CIS-CSM certification does not have an expiration date. However, ServiceNow recommends staying up-to-date with the latest features and functionalities through continuing education opportunities.
ServiceNow offers a variety of resources to help you prepare for the CIS-CSM exam, including:
- ServiceNow Customer Service Management Implementation training course
- CIS-CSM Exam Blueprint
- ServiceNow documentation and community resources
There are many benefits to becoming a CIS-CSM certified professional, including:
- Increased knowledge and skills in implementing and configuring ServiceNow CSM
- Enhanced career opportunities in the IT service management field
- Greater credibility and recognition in the ServiceNow community
- Improved ability to contribute to successful CSM deployments
ServiceNow offers a variety of certifications for different products and functionalities. CIS-CSM focuses specifically on the Customer Service Management platform, while other certifications may cover areas like IT Service Management (ITSM) or Application Service Management (ASM).
You can register for the CIS-CSM exam online through the ServiceNow crack4sure. Completing the recommended training course typically provides a voucher for the exam.
The passing score for the CIS-CSM exam is not publicly disclosed by ServiceNow.
If you fail the CIS-CSM exam, you can retake it after a waiting period. You will need to pay a re-registration fee.
Yes, you can retake the CIS-CSM exam as many times as you need to.
Once you have passed the CIS-CSM exam, it will take a few business days for your results to be processed and your certification to be activated.
The CIS-CSM certification does not require renewal. However, as mentioned earlier, staying up-to-date with the latest functionalities and best practices is recommended for continued success in the field.
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