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Are you ready to take the ServiceNow Certified Implementation Specialist - Customer Service Management Exam? To learn CIS-CSM exam questions, smart security solutions, and move IT forward, you need the ServiceNow CIS-CSM Certification. Whether you're making security rules for the whole company or working on hard problems, ServiceNow makes sure you're ready for anything. Crack4sure offers study materials and practice problems covering the exam syllabus for ServiceNow Courses, including ServiceNow Certified Implementation Specialist - Customer Service Management Exam. Check for daily deals to get products that can help you pass.

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  • Questions: 257 Q&A's With Detailed Explanation
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  • Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam
  • Last Update: 14-Dec-2025
  • Questions and Answers: 257
  • Single Choice: 160 Q&A's
  • Multiple Choice: 95 Q&A's
  • Hotspot: 2 Q&A's

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Last Week Results!

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Customers Passed
ServiceNow CIS-CSM

89%

Average Score In Real
Exam At Testing Centre

85%

Questions came word by
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CIS-CSM Questions and Answers

Question # 1

Which knowledge records can be configured with User Criteria?

A.

Knowledge Base

B.

Knowledge Base and Category

C.

Knowledge Base, Category and Article

D.

Knowledge Base and Article

Question # 2

Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?

(Choose two.)

A.

Imported external articles appear as attachments in ServiceNow

B.

Only applications that allow WebDAV connections can be integrated

C.

The imported article will have the same category it had in the source knowledge base

D.

SharePoint blocks this integration

Question # 3

What benefits can be gained by integrating CSM with Field Service Management? (Choose two.)

A.

Reduces agent workload

B.

Reduces monthly case volume

C.

Work orders can be created from a case Most Voted

D.

Customer can access work order details and tasks created for their case

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ServiceNow CIS-CSM Exam Dumps FAQs

The Certified Implementation Specialist - Customer Service Management (CIS-CSM) is a ServiceNow certification that validates your knowledge and skills in implementing and configuring ServiceNow's Customer Service Management (CSM) platform.

There are no formal prerequisites to take the CIS-CSM exam. However, ServiceNow recommends that candidates have experience working with IT service management concepts and ideally, some experience with the ServiceNow platform.

The CIS-CSM exam covers a wide range of CSM functionalities and best practices, including:

  • Engagement Methodology and Project Planning
  • Customer Service Management System Setup and Configuration
  • Customer Service Management Integration
  • CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics

The CIS-CSM exam is a computer-based test consisting of multiple-choice questions. The exact number of questions and time limit may vary slightly, but it typically consists of around 240 questions with a time limit of 3 hours.

The cost of the CIS-CSM exam varies depending on your method of exam delivery and any applicable discounts. You can find the most current pricing information on the ServiceNow crack4sure.

The CIS-CSM certification does not have an expiration date. However, ServiceNow recommends staying up-to-date with the latest features and functionalities through continuing education opportunities.

ServiceNow offers a variety of resources to help you prepare for the CIS-CSM exam, including:

  • ServiceNow Customer Service Management Implementation training course
  • CIS-CSM Exam Blueprint
  • ServiceNow documentation and community resources

There are many benefits to becoming a CIS-CSM certified professional, including:

  • Increased knowledge and skills in implementing and configuring ServiceNow CSM
  • Enhanced career opportunities in the IT service management field
  • Greater credibility and recognition in the ServiceNow community
  • Improved ability to contribute to successful CSM deployments

ServiceNow offers a variety of certifications for different products and functionalities. CIS-CSM focuses specifically on the Customer Service Management platform, while other certifications may cover areas like IT Service Management (ITSM) or Application Service Management (ASM).

You can register for the CIS-CSM exam online through the ServiceNow crack4sure. Completing the recommended training course typically provides a voucher for the exam.

The passing score for the CIS-CSM exam is not publicly disclosed by ServiceNow.

If you fail the CIS-CSM exam, you can retake it after a waiting period. You will need to pay a re-registration fee.

Yes, you can retake the CIS-CSM exam as many times as you need to.

Once you have passed the CIS-CSM exam, it will take a few business days for your results to be processed and your certification to be activated.

The CIS-CSM certification does not require renewal. However, as mentioned earlier, staying up-to-date with the latest functionalities and best practices is recommended for continued success in the field.

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CIS-CSM Testimonials

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posted on 22-Nov-2025
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posted on 14-Nov-2025
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