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  • Exam Name: Salesforce - Implementing Field Service Lightning
  • Last Update: 05-Dec-2024
  • Questions and Answers: 105
  • Single Choice: 77 Q&A's
  • Multiple Choice: 28 Q&A's

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FSL-201 Questions and Answers

Question # 1

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

A.

Add the CSAT Visualforce page to the Work Order.

B.

Install the Survey Snap-in for CSAT capture.

C.

Install an AppExchange Package.

D.

Enable the CSAT Quick Action for Work Orders.

Question # 2

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A.

Adjust Scheduling Policy

B.

Knowledge Base

C.

Customer Entitlements

D.

Dispatching

E.

Scheduling

Question # 3

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

A.

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

B.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

C.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

D.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

Question # 4

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

A.

Field Technician Page Layouts

B.

Field Technician Visualforce Pages

C.

Field Technician Field Sets

D.

Field Technician Mini-Page Layouts

Question # 5

Universal Containers wants to process mobile payments. How can this requirement be met?

A.

Attach a picture of the credit card

B.

Add a custom filed to store the credit card number

C.

Create a custom payments object

D.

Install an AppExchange package.

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