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Field-Service-Consultant PDF



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  • Exam Name: Salesforce Certified Field Service Consultant (SP23)
  • Last Update: 05-Jun-2023
  • Questions and Answers: 163
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Field-Service-Consultant Questions and Answers

Question # 1

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.

Which configuration should a Consultant recommend for the Scheduling Policy?


Match Fields


Preferred Resources


Match Boolean


Required Resources.

Question # 2

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?




High Intensity


Soft Boundaries


Customer First

Question # 3

Time sheet entries can be associated to which two objects? Choose 2 answer


Work order line item


assigned resources


Service resource


Work order

Question # 4

Universal Containers just started its Field Service Implementation and is configuring Service Territories and

Locations. The Locations need to be associated to Territories.

In which two ways should the Consultant show this relationship?

Choose ? answers


Add the Service Territory Location Related List on the Service Territory page layout.


Add the Service Territory Location Related List on the Location page layout.


Create the Service Territory Location as a Service Territory lookup field.


Create the Service Territory Location as a Location lookup field.

Question # 5

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.

Which approach should a Consultant recommend to realign available resources with open work?


Resource Schedule Optimization


Emergency scheduling


Global optimization


Customer First scheduling

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