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  • Exam Name: Salesforce Certified Field Service Consultant (WI23)
  • Last Update: 31-Jan-2023
  • Questions and Answers: 139
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Field-Service-Consultant Questions and Answers

Question # 1

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.

How can Universal Container Technicians achieve this for each product requested?


Create a Shipment and a Product request line item.


Create a Product Consumed and a Produc request line item.


Create a Product Request and a Product request line item.


Create a Work Order Line Item and a Product request line item.

Question # 2

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.

What should the Consultant leverage to meet this requirement?


Maintenance Plan


Product Item


Entitlement Plan



Question # 3

Service appointments in a “cannot complete” status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a “cannot complete” status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers


Define “cannot complete” as a pinned status for auto-dispatch services.


Define “cannot complete” as a pinned status for scheduling and optimization services.


Ensure that status transitions are configured to prevent the update from “cannot

complete” to “none’.


Ensure that status transition are configured to allow the status update from “cannot

complete” to “scheduled”.

Question # 4

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.

How should a Consultant assign Service Appointments to the Polygon?


Set the Polygon Assignment Policy to the Highest Level.


Set the Territory Assignment Policy to the Highest Level.


Set the Territory Assignment Policy to the Lowest Level.


Set the Polygon Assignment Policy to the Lowest Level.

Question # 5

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.

What should a Consultant utilize to track the lifecycle?


A Work Order related list on Assets


Custom fields for change tracking on Assets


Field History Tracking on Assets


A Product related list on Assets

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