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  • Questions: 75 Q&A's With Detailed Explanation
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  • Exam Name: Salesforce Energy and Utilities Cloud Accredited Professional Exam
  • Last Update: 22-Mar-2025
  • Questions and Answers: 75
  • Single Choice: 46 Q&A's
  • Multiple Choice: 29 Q&A's

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Energy-and-Utilities-Cloud Questions and Answers

Question # 1

An energy customer has purchased a new home and needs to transfer their service.

Which object needs a new record created to track service at the new location?

A.

An account record with record type Billing

B.

An account record with record type Consumer

C.

An account record with record type Service Aggregator

D.

An account record with record type Service

Question # 2

A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A.

Permission Sets

B.

Sharing Settings

C.

Permission Set Groups

D.

Managed Package Licenses

Question # 3

An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.

What three things are needed to meet the requirement?

A.

Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.

B.

Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures

C.

Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data

D.

Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information

system to get the monthly usage information

E.

Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

Question # 4

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question # 5

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.

What two options can be presented back as potential solution?

Choose 2 answers

A.

Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

B.

The billing system can query Salesforce every night to retrieve changes made to contacts.

C.

Salesforce can send the updated information to the billing system in real-time or batch if it's required,

D.

Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

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