3 Months Free Update
3 Months Free Update
3 Months Free Update
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?
The deviation from the forecast versus the real time can be monitored in the best way through
.
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
What does it imply when a campaign does not dial a list of telephone numbers?
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?