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  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
  • Last Update: 25-Apr-2024
  • Questions and Answers: 60
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GCP-GC-ADM Questions and Answers

Question # 1

Call Recording is enabled in.

A.

Admin > Telephony

B.

Admin > Quality

C.

Admin > Contact Center

Question # 2

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

A.

True

B.

False

Question # 3

What two options are available to create a customized user role?

A.

Copy an existing role then add the necessary permissions to meet your needs

B.

Create a new Role and assign the necessary permissions to that role

C.

Create or modify a workgroup to meet your needs

D.

Create a new Group and assign the necessary permissions to the group

Question # 4

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

Question # 5

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules

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