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  • Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
  • Last Update: 23-Apr-2024
  • Questions and Answers: 60
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GCP-GC-ADM Questions and Answers

Question # 1

Call Recording is enabled in.


Admin > Telephony


Admin > Quality


Admin > Contact Center

Question # 2

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.





Question # 3

What two options are available to create a customized user role?


Copy an existing role then add the necessary permissions to meet your needs


Create a new Role and assign the necessary permissions to that role


Create or modify a workgroup to meet your needs


Create a new Group and assign the necessary permissions to the group

Question # 4

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?






Dynamic Views


All of the above

Question # 5

What would you select from the Performance menu to view real-time statistics for all active campaigns?




Campaign Management


Outbound Campaigns



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