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GCP-GC-REP PDF

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  • Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
  • Last Update: 23-Apr-2024
  • Questions and Answers: 35
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GCP-GC-REP Questions and Answers

Question # 1

How many days does the report exist after you run it?

A.

60

B.

70

C.

80

D.

90

Question # 2

Which report calculates a Monthly Service Level?

A.

Queue Metrics Report

B.

Queue Wrap-up Summary Report

C.

Queue Metrics Summary Report

D.

Queue Metrics Interval Report

Question # 3

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

Question # 4

Which of the following statements are true? (Choose three.)

A.

A queue report only counts interactions handled by an agent.

B.

An Abandon is an interaction that disconnects before an agent handles it.

C.

An agent-based report counts any interactions an agent worked with.

D.

Each report contains a pre-defined set of metrics.

E.

Reports can be created and then configured.

Question # 5

Select the available templates for adding widgets to a performance dashboard. (Choose four.)

A.

Agent Status

B.

Grid

C.

Text

D.

Metric

E.

Interaction

F.

Chart

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GCP-GC-REP Testimonials

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