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  • Questions: 35 Q&A's
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  • Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
  • Last Update: 13-Oct-2024
  • Questions and Answers: 35
  • Single Choice: 28 Q&A's
  • Multiple Choice: 7 Q&A's

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GCP-GC-REP Questions and Answers

Question # 1

Your customizations in the interaction view remain in effect even if you leave and return to the view.

A.

True

B.

False

Question # 2

After Call Work for callback interactions is always.

A.

One

B.

Based on the agent status

C.

Zero

D.

Two

Question # 3

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

A.

AHT

B.

ASA

C.

ACW

D.

ATT

Question # 4

Which definition matches the performance and activity views for Queues?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question # 5

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

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GCP-GC-REP Testimonials

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rw  Zasin samrat
posted on 07-Feb-2023
5 Stars

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