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  • Questions: 60 Q&A's With Detailed Explanation
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  • Exam Name: Genesys Cloud CX: Architect Certification
  • Last Update: 14-Sep-2024
  • Questions and Answers: 60
  • Single Choice: 46 Q&A's
  • Multiple Choice: 14 Q&A's

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GCX-ARC Questions and Answers

Question # 1

You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

A.

Data Table Lookup

B.

Collect Input

C.

Collect Data

D.

Call Data Action

Question # 2

Which of the following components can be added to scripts? (Choose all that applies.)

A.

Visual Basic Control

B.

Text

C.

Call Flow

D.

Checkbox

E.

Web Page

F.

Image

Question # 3

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

A.

Use an outbound campaign to promote the product.

B.

Use the directory feature for advertising the product.

C.

Use the prompt feature to play the product details every time customer dials your contact center.

D.

Use the data tables feature for advertising the product.

Question # 4

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Question # 5

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

A.

Hold Music

B.

Play Wait Time

C.

Play Estimated Wait Time

D.

Approximate Wait Time

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