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  • Exam Name: Genesys Cloud CX: Architect Certification
  • Last Update: 23-Apr-2024
  • Questions and Answers: 60
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GCX-ARC Questions and Answers

Question # 1

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Question # 2

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.

The maximum capacity that an agent may handle simultaneously for each supported media type

B.

The after call work time for each media type

C.

The length of time that an agent may spend on each media type

D.

The number of different media types that an agent may handle simultaneously

E.

The media types that can interrupt current interactions that an agent is handling

Question # 3

Which speech recognition feature is enabled by default for new Inbound call flows?

A.

Enable speech recognition for the entire flow

B.

Company Directory speech recognition

C.

Complete match timeout

D.

Incomplete match timeout

Question # 4

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?

A.

In-queue Call Flow

B.

Inbound Call Flow

C.

Outbound Call Flow

D.

Secure Call Flow

Question # 5

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

A.

Secure

B.

Inbound

C.

In-Queue

D.

Outbound

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