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  • Exam Name: Genesys Cloud CX: Architect Certification
  • Last Update: May 29, 2024
  • Questions and Answers: 60
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GCX-ARC Practice Exam Questions with Answers Genesys Cloud CX: Architect Certification

Question # 6

Which function returns a new instance of DateTime initialized with the specified values?

A.

MakeDateTime()

B.

MakeDuration()

C.

AddDuration()

D.

ToDateTime()

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Question # 7

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A.

Architect

B.

Automatic Call Distribution

C.

Call Routing

D.

Scheduling

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Question # 8

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

A.

Daily

B.

Weekly

C.

Quarterly

D.

Monthly

E.

Hourly

F.

Yearly

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Question # 9

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules

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Question # 10

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

A.

Media Capture

B.

IVR Capture

C.

QoS Capture

D.

Protocol Capture

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Question # 11

The interaction may not route properly if the default language skill is not selected.

A.

True

B.

False

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Question # 12

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.

Reports

B.

Performance>Agents

C.

Admin>Contact Center

D.

Admin>Quality

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Question # 13

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

A.

True

B.

False

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Question # 14

If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A.

True

B.

False

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Question # 15

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

A.

True

B.

False

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Question # 16

To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

A.

Secure

B.

Inbound

C.

In-Queue

D.

Outbound

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Question # 17

Select the types of scheduling available in Genesys Cloud. (Choose two.)

A.

Manual Scheduling

B.

Load based Scheduling

C.

Automated Scheduling

D.

All of the above

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Question # 18

To route an incoming call based on the current time, _____ is the best method.

A.

Inbound call flow

B.

Scheduling

C.

Call route

D.

Callable time sets

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