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Score Higher on Verified PC-CIC-Core | PureConnect: CIC Core Certification Exam Questions with Answers

Are you ready to take the PureConnect: CIC Core Certification? To learn PC-CIC-Core exam questions, smart security solutions, and move IT forward, you need the Genesys PC-CIC-Core Certification. Whether you're making security rules for the whole company or working on hard problems, Genesys makes sure you're ready for anything. Crack4sure offers study materials and practice problems covering the exam syllabus for Genesys Courses, including PureConnect: CIC Core Certification. Check for daily deals to get products that can help you pass.

PC-CIC-Core PDF

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PC-CIC-Core PDF + Testing Engine

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  • Exam Name: PureConnect: CIC Core Certification
  • Last Update: 04-Dec-2025
  • Questions and Answers: 60
  • Single Choice: 51 Q&A's
  • Multiple Choice: 7 Q&A's
  • Drag Drop: 2 Q&A's

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PC-CIC-Core Questions and Answers

Question # 1

The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.

How would you configure the supervisor's account to provide access only to the three workgroups?

A.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.

B.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].

C.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.

D.

Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.

Question # 2

What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.

A.

Interaction Center Business Manager

B.

Interaction Reporter

C.

Interaction Attendant

D.

Interaction Administrator

Question # 3

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

PC-CIC-Core question answer

A.

Users

B.

Schedules

C.

Lines

D.

Groups

E.

User

F.

Roles

G.

Default User

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