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  • Questions: 85 Q&A's
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  • Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
  • Last Update: 17-Sep-2024
  • Questions and Answers: 85
  • Single Choice: 68 Q&A's
  • Multiple Choice: 17 Q&A's

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GE0-806 Questions and Answers

Question # 1

In which Genesys application is WFM scheduling performed?

A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Supervisor web

D.

IRD

Question # 2

What is the default start step when adding a new Shift?

A.

5 minutes

B.

15 minutes

C.

30 minutes

D.

1 hour

Question # 3

What is the maximum number of Exceptions which can be created per site?

A.

10

B.

30

C.

100

D.

1000

E.

No Limit

Question # 4

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

GE0-806 question answer

A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

Question # 5

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

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