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  • Exam Name: Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)
  • Last Update: 23-Apr-2024
  • Questions and Answers: 85
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GE0-806 Questions and Answers

Question # 1

Refer to the image shown: if an agent, hired 9 days ago, would like to submit a vacation request for 10 days starting from tomorrow. The Agent's only time-off rule configuration is shown in the image, will the agent be able to successfully submit the time-off request in WFM?

GE0-806 question answer

A.

Yes

B.

No, time-off balance is insufficient

C.

No, the agent has not worked long enough yet

D.

It depends on the number of paid hours in the agent s shifts

Question # 2

Which of the following Web servers are supported for WFM database?

Choose 2 answers

A.

MS Internet Information Server

B.

IBM web sphere

C.

JBOSS AS

D.

Apache Tomcat

Question # 3

What is the maximum size of the database you have backup using the WFM DB Utility?

A.

1GB

B.

2GB

C.

1TB

D.

1PB

Question # 4

When synchronizing configuration data to Genesys WFM, which objects are not synchronized?

A.

Agents

B.

Skills

C.

Agent Skill Level

D.

Switch

E.

Agent Group(s)

Question # 5

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

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