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  • Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
  • Last Update: May 29, 2024
  • Questions and Answers: 85
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GE0-806 Practice Exam Questions with Answers Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Certification

Question # 6

What is the relations between Agents and contracts?

A.

Agents only need a Contract if they are Multi-Skilled

B.

Only one Contract can be assigned to an Agent at a time

C.

Contracts determine the types of calls that can be routed to an Agent

D.

Agents are automatically assigned a Termination Date if they do not have a Contract

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Question # 7

Which of the following statements is true?

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

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Question # 8

What is the duration for an interaction volume Template?

A.

1 day

B.

1 week

C.

l month

D.

l year

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Question # 9

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

A.

Adherent, Non-Adherent

B.

Call inbound, NotReadyforNextCall, CallOutbound

C.

DN Groups. Agent Groups. Race Groups

D.

Exceptions, Meals, Time OffTypes, Activities

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Question # 10

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

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Question # 11

Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?

A.

WFM SMTPServer

B.

WFM MailServer

C.

WFM Builder

D.

WFM Daemon

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Question # 12

Is it possible to configure breaks as mandatory elements of a shift?

A.

Yes, for any break

B.

Yes, for paid breaks only

C.

No

D.

This depends on other configuration constraints

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Question # 13

Which set of factors would provide the basis for an optimal staffing calculation?

A.

Actual ASA, coverage and maximum occupancy

B.

Actual interaction volume, actual AHT and indirectly occupied time

C.

Actual interaction volume, actual AHT, and the service objectives

D.

Predicted interaction volume potential AHT and minimum occupancy

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Question # 14

You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

A.

Review Tomcat configuration, -Xmx parameter

B.

Review Tomcat configuration, -Xms parameter

C.

Review memory utilization by operating system

D.

Install additional memory for Tomcat host

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Question # 15

Which WFM Server can be set up to act as a Locator?

A.

WFM Server

B.

Only the Primary WFM server

C.

Only the Master WFM server

D.

Only the Back up WFM Server

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Question # 16

Which statement is correct?

A.

A site in WFM always corresponds to a Switch in Genesys Administrator.

B.

A site is always apart of Business Unit.

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Question # 17

Where would you configure Time-Off Types in WFM 8.1?

A.

WFM Configuration Utility

B.

WFM Web for Supervisors

C.

WFM Web for Agents

D.

WFM Daemon

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Question # 18

What must be done to remove obsolete data from the WFM database?

A.

Select 'Cleanup Database' from the WFM Database utility

B.

Change the 'PurgeData' option to 'True' on the WFM application object in the Configuration Layer

C.

Run the 'DB_ Maintain' sql script

D.

Run the DB Wizard from the WFM Configuration Utility

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Question # 19

Breaks and_____________ are created together?

A.

Activities

B.

Contracts

C.

Shifts

D.

Site/Team

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Question # 20

What is the maximum size of the database you have backup using the WFM DB Utility?

A.

1GB

B.

2GB

C.

1TB

D.

1PB

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Question # 21

Agent's Skills are added, modified or removed in which Genesys application?

A.

CC Pulse

B.

WFM web

C.

SCI

D.

Genesys Administrator

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Question # 22

Publishing a scenario which partially overlaps with another previously published scenario in the Master schedule will cause which of the following?

A.

An Error. Publishing is interrupted. New Scenario is not published

B.

A warning. Publishing Is Interrupted for overlapping period everything else is published

C.

A Warning. Publishing Is Interrupted. User can decide whether to continue and overwrite or stop.

D.

No Error or Warning. All overlapping elements are ignored. Everything else is published

E.

No Error or Warning. The new scenario Is published and overwrites any previous schedule

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Question # 23

What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

A.

1 minute

B.

5 minutes

C.

15minutes

D.

60 minutes

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Question # 24

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

A.

Change the skill levels in WFM Configuration Utility

B.

Disable Skills in WFM Configuration Utility

C.

Remove the Login ID in Genesys Administrator

D.

Adjust the Hiring/Termination date in WFM configuration utility

E.

Grant the agent an exception in the Calendar

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Question # 25

Which of the following is responsible for building WFM schedules?

A.

WFM Server

B.

WFM Data Aggregator

C.

WFM Builder

D.

WFM Scheduler

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