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  • Exam Name: Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM)
  • Last Update: May 1, 2024
  • Questions and Answers: 85
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GE0-806 Practice Exam Questions with Answers Genesys Certified Professional 8 System Consultant - Genesys Workforce Management (GCP8 - CWFM) Certification

Question # 6

In which Genesys application is WFM scheduling performed?

A.

Genesys Administrator

B.

WFM Configuration Utility

C.

WFM Supervisor web

D.

IRD

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Question # 7

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

A.

Adherence section > Refresh Interval

B.

Adherence section >RefreshRate

C.

Adherence section > Refresh Time

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Question # 8

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

A.

Answering Inbound calls Monday to Friday in a Working Hours

B.

Paperwork done the last hour of each shift

C.

Training on request

D.

Opening doors everyday for 2 hours in the morning

E.

No call no show

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Question # 9

Which of the following statements is true?

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

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Question # 10

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

A.

Change the skill levels in WFM Configuration Utility

B.

Disable Skills in WFM Configuration Utility

C.

Remove the Login ID in Genesys Administrator

D.

Adjust the Hiring/Termination date in WFM configuration utility

E.

Grant the agent an exception in the Calendar

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Question # 11

How do you guarantee the same day-off for a team while their start times on a work day may vary?

A.

Use Rotating Patterns

B.

Use Shift Exceptions

C.

Set "Maximum Start time difference for Members of the same team" parameter

D.

Select "Use Team Constraints" while building the schedule

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Question # 12

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

A.

How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

B.

How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

C.

How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

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