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PC-CIC-Core Practice Exam Questions with Answers PureConnect: CIC Core Certification

Question # 6

What queue type requires handler customization to configure and finalize ACD processing?

A.

Custom

B.

Logical Workgroup

C.

Group Ring

D.

Functional Workgroup

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Question # 7

Where must you create new stations for them to be eligible for auto-provisioning?

A.

IN\N IP phone configuration utility

B.

IN\N TFTP Server

C.

Managed IP Phones container

D.

Stations container

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Question # 8

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.

What is the description of the Active Assignment method?

A.

1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

B.

1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

C.

1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

D.

1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

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Question # 9

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

A.

Administrator Access

B.

Access Control

C.

Security Rights

D.

Master Administrator

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