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Practice Free GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Exam Questions Answers With Explanation

We at Crack4sure are committed to giving students who are preparing for the Genesys GCP-GC-REP Exam the most current and reliable questions . To help people study, we've made some of our Genesys Cloud Certified Professional - Reporting and Analytics exam materials available for free to everyone. You can take the Free GCP-GC-REP Practice Test as many times as you want. The answers to the practice questions are given, and each answer is explained.

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Question # 6

What will happen if too many reports run at the same time?

A.

Reports run successfully

B.

Reports will fail to run

C.

Partial Reports will run

Question # 7

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

A.

Resource Center

B.

Google

C.

Contact Center User Manual

D.

CIC Data Dictionary

Question # 8

Which definition matches the performance and activity views for Queues?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question # 9

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

Question # 10

How is an Incoming Call represented in reports?

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

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  • Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
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