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  • Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
  • Last Update: Apr 28, 2024
  • Questions and Answers: 35
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GCP-GC-REP Practice Exam Questions with Answers Genesys Cloud Certified Professional - Reporting and Analytics Certification

Question # 6

How is an Incoming Call represented in reports?

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

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Question # 7

Select the possible factors which increase the report runtime and failures. (Choose two.)

A.

Adjust report parameters so that report includes fewer agents, queues, and interactions.

B.

Run reports during peak hours.

C.

Review and ensure the usage of scheduled reports.

D.

Ask every team member to run and save a copy of the report.

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Question # 8

Which definition matches the performance view for Agents?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 9

Which view displays current metrics and information about the queues if you have a membership?

A.

Queues Activity

B.

Queues Performance

C.

My Queues Activity

D.

Queues

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Question # 10

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

A.

Genesys Cloud Admin

B.

Genesys Cloud User

C.

Genesys Cloud Reporting

D.

Genesys Cloud Supervisor

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