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  • Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
  • Last Update: May 29, 2024
  • Questions and Answers: 35
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GCP-GC-REP Practice Exam Questions with Answers Genesys Cloud Certified Professional - Reporting and Analytics Certification

Question # 6

What will happen if too many reports run at the same time?

A.

Reports run successfully

B.

Reports will fail to run

C.

Partial Reports will run

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Question # 7

You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

A.

Resource Center

B.

Google

C.

Contact Center User Manual

D.

CIC Data Dictionary

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Question # 8

Which definition matches the performance and activity views for Queues?

A.

Used to monitor real-time contact center metrics.

B.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

C.

Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

D.

Used to view historical data only.

E.

Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

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Question # 9

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

A.

Agents

B.

Queues Activity

C.

Skills Performance

D.

Interactions

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Question # 10

How is an Incoming Call represented in reports?

A.

Inbound

B.

Incoming

C.

Offered

D.

Calls Received

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