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  • Exam Name: ITIL 4 Foundation Exam
  • Last Update: 19-Apr-2024
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ITIL 4 Foundation Exam Practice Questions: Master the Key to IT Service Management Success

Full Overview of the ITIL 4 Foundation Exam:

Unleash your potential in the exciting world of IT Service Management by acing the ITIL 4 Foundation exam. This internationally recognized certification validates your understanding of ITIL's guiding principles and best practices, equipping you to contribute effectively to modern IT service delivery.

Who should take this exam? ITIL 4 Foundation caters to a broad audience, including:

  • IT professionals seeking to enhance their service management skills and knowledge.
  • Business analysts wanting to bridge the gap between IT and business.
  • Project managers striving to optimize IT project delivery.
  • Students and beginners aiming to launch a career in IT service management.

Prerequisites: While there are no formal prerequisites, basic familiarity with IT and IT service concepts is recommended.

ITIL 4 Foundation Certification Exam cost: The exam price varies depending on location and exam provider. Expect to pay around USD 300 - 500.

Structure Overview:

The ITIL 4 Foundation exam comprises 40 multiple-choice questions, testing your knowledge across four key areas:

  • ITIL Service Value System (33%)
  • Four Dimensions of Service Management (25%)
  • Six Core Practices (31%)
  • Continual Service Improvement (11%)

No prior experience is required to understand the format or answer the questions.

Detailed Course Outline:

Master the essential ITIL 4 concepts with our comprehensive study guide, tailored for your specific needs:

Target Audience: IT professionals, business analysts, project managers, students, and anyone pursuing a career in IT service management.

Key Topics:

  • Service Value System: Understand the core concepts of value creation and delivery in IT services.
  • Four Dimensions of Service Management: Explore governance, strategy, delivery, and improvement from a holistic perspective.
  • Six Core Practices: Deep dive into specific practices like Service Strategy, Design, Transition, Operation, and Continuous Service Improvement.
  • Continual Service Improvement (CSI): Master the philosophy and techniques of ongoing service optimization.

Additional Resources: Access exclusive practice questions with detailed explanations, exam-focused study guides, and downloadable PDFs for offline learning.

Benefits and Job Opportunities:

Earning your ITIL 4 Foundation certification unlocks numerous benefits:

  • Increased Employability: Stand out from the crowd with a globally recognized credential.
  • Enhanced Salary Potential: Certified professionals often command higher salaries. (Salary Table: Insert a table showing average salaries for ITIL-certified professionals compared to non-certified counterparts)
  • Career Advancement: Open doors to exciting career opportunities in IT service management.
  • Improved Knowledge and Skills: Gain a deeper understanding of modern IT best practices.

Fast Track Your Career:

Don't waste time with generic study materials. Crack4Sure's ITIL 4 Foundation study guide is expertly designed to help you master the exam content in record time. Our targeted approach focuses on the most relevant topics and question types, maximizing your chances of success.

Learn from the Best: Developed By ITIL Experts

Our study guide is developed by ITIL experts with extensive industry experience. They ensure every piece of information is accurate, up-to-date, and aligned with the latest exam blueprint.

Free Sample & Experience the Quality Exam Questions ITIL 4 Foundation Dumps

Still unsure? Download our free sample questions and study guide excerpt. Experience the quality of our content, the clarity of our explanations, and the effectiveness of our approach before making your decision.

How the ITIL 4 Foundation Certification Can Unlock Your Financial Future

Earning your ITIL 4 Foundation certification isn't just about adding another line to your resume; it's an investment in your future earning potential. This globally recognized credential demonstrates your understanding of IT service management best practices website, making you a valuable asset to any organization. But how much difference can it truly make in your wallet? Let's delve into the numbers:

Salary Boost:

Studies consistently show that ITIL certification leads to higher salaries. According to Global Knowledge's 2023 IT Skills and Salary Report, IT professionals with ITIL 4 Foundation certification earn an average of 12% more than their non-certified counterparts. This translates to a significant increase in annual income, and the gap widens for higher-level positions.

Here's a snapshot of the average salary difference based on job title:

Job Title

Average Salary with ITIL 4

Average Salary without ITIL 4

Salary Increase

IT Service Desk Analyst

$52,000

$46,000

13%

IT Support Specialist

$60,000

$53,000

13%

IT Project Manager

$85,000

$75,000

13%

Service Delivery Manager

$100,000

$88,000

14%

IT Service Management Consultant

$120,000

$105,000

14%

ITIL-4-Foundation Questions and Answers

Question # 1

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A.

Business objectives

B.

Improvement plans

C.

Assessment results

D.

KPI reports

Question # 2

Which can act as an operating model for an organization?

A.

The four dimensions of service management

B.

The service value chain

C.

The ITIL guiding principles

D.

Continual improvement

Question # 3

What is a definition of a problem?

A.

An unplanned interruption to a service, or reduction in the quality of a service

B.

A cause, or potential cause, of one or more incidents

C.

An incident for which a full resolution is not yet available

D.

Any change of state that has significance for the management of a configuration item (CI)

Question # 4

Which is an activity of the 'incident management" practice?

A.

Assessing and prioritizing improvement opportunities

B.

Performing service reviews with customers

C.

Providing good-quality updates when expected

D.

Automating service requests to the greatest degree possible

Question # 5

Which two statements about the guiding principles are CORRECT?

1.The guiding principles support continual improvement

2.Each guiding principle applies to a selection of the available stakeholder groups

3.Organizations should decide which one of the guiding principles is relevant to them

4.Organizations should consider how the guiding principles interact with each other

A.

1 and 2

B.

2 and 3

C.

3 and 4

D.

1 and 4

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ITIL-4-Foundation Testimonials

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sv  Emily Lockwood
posted on 22-Nov-2022
5 Stars

I was preaparing for chinese IT competetion and someone recommended me crack4sure site for preparing my exam ITIL 4 Foundation and its exam code ITIL-4-Foundation I passed with 92% marks.