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  • Exam Name: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • Last Update: 10-Oct-2025
  • Questions and Answers: 40
  • Single Choice: 40 Q&A's

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ITIL4-DPI Questions and Answers

Question # 1

A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.

Which approach would produce the BEST results?

A.

Hire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream

B.

Ask stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements

C.

Hire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective

D.

Ask stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement

Question # 2

A company is starting a digital transformation effort that will require significant changes in how IT operates. The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.

Which approach would BEST prioritize improvement outcomes?

A.

Prioritize outcomes that can be achieved with the least effort, which will help create momentum for future improvements

B.

Prioritize outcomes that impact staff the least, which will help staff develop confidence in making improvements

C.

Prioritize outcomes that move the organization closer to its vision, which will maximize value for all stakeholders

D.

Prioritize outcomes that reduce waste the most, which will ensure efficient use of the organization's resources

Question # 3

A service provider has a small technical support team, who are based in a remote location and provide support to a critical service. The support group have a reputation for providing excellent service. Head office, who control budget decisions, are implementing an improvement project for the service.

What should the service provider do FIRST to identify the support team's involvement in the project?

A.

Inform the support team that they will receive regular email updates

B.

Initiate a discussion with the support group to understand their preferred method of communication

C.

Agree a method for involving the support team in financial decisions

D.

Use the same method of communication as agreed with all project stakeholders

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