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  • Exam Name: Salesforce Certified Administrator Exam (SP23)
  • Last Update: 08-Dec-2023
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Salesforce-Certified-Administrator Questions and Answers

Question # 1

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the

UC customer support team. The same team will now be working some of UC's Cases.

Which two options should the administrator use to help the support team?

Choose 2 answers


Configure a flow to assign the cases to the queue.


Use assignment rules to set the queue as the owner of the case.


Add Cass to the existing queue as available object.


Create a new queue and add Cases as an available object.

Question # 2

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options


Multi-select picklist


Dependent picklist


Global picklist


Custom picklist

Question # 3

AW Computing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record.

What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?


Ensure the Market Segment field on the Lead is mapped to right field on Account.


Ensure Account has a field that has the exact same name as the new Lead field.


Write a Validation Rule to ensure the Account has a value in that field.


Write a record-triggered flow to copy the custom field from Lead to Account.

Question # 4

Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants

an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the

company is performing at any point in time.

How should an administrator create the dashboard without changing any sharing setting?


Update the dashboard to folder settings to manager for the sales reps role.


Add a filter to the dashboard to filter the opportunities by owner role.


Build individual dashboards for profiles that need to see the enterprise results.


Create a dashboard with the running User set as someone who can see all Opportunities

Question # 5

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox?

Choose 2 answers.


Any metadata changes to the package have to be recreated in production.


The installation link has to be modified to


Install for Admins Only will be the only Install option available.


The package will be removed any time the sandbox is refreshed.

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