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  • Exam Name: Salesforce Certified Administrator Exam (WI23)
  • Last Update: 20-Mar-2023
  • Questions and Answers: 246
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Salesforce-Certified-Administrator Questions and Answers

Question # 1

When a cloud kicks Opportunity closes, the company would like to automatically create a renewal


Which two automation tools should an administrator use to accomplish this request?

Choose 2 answers


Approval Process


Flow Builder


WorkFlow Rule


Process Builder

Question # 2

Universal Containers (UC) customers have provided feedback that their support cases are not being

responded to quickly enough. UC wants to send all unassigned Cases that have been open for more

than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?


Case Scheduled Reports.


Case Dashboard Refreshes.


Case Escalation Rules.


Case Assignment Rules.

Question # 3

What should an administrator use as an identifier when importing and updating records from a separate system?


Rich Text field


Record ID


Auto-Number field


External ID

Question # 4

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?


Einstein Case Routing


Auto-response rule


Case assignment rule


Case escalation rule

Question # 5

DreamHouse Realty regularly processes customer requests for warranty work and would like to

offer customers a self-serve option to generate cases.

Which two solutions should an administrator use to meet this request?

Choose 2 answers




Case Escalation


Case Queues



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